Which browsers are supported?
Google Chrome and Microsoft Edge on desktop.
Support
Support
Need help? Start with the checks below. If support asks for a diagnostic, you can create it locally and decide yourself whether to share the JSON file.
Which Amazon sites are supported?
Amazon Business in France, Belgium, Germany, the Netherlands, Spain, Italy and the United Kingdom.
What does “To review” mean?
It means an order in the selected period needs your attention. For example, no downloadable invoice link may have been detected or a page may require manual review.
Can I run the same period again without downloading everything twice?
Yes. The extension keeps a local duplicate history. Previously downloaded documents can be recognized and skipped by default.
Can I deliberately download a document again?
Yes. Enable the “Redownload duplicates” option before starting the search.
Where are the files saved?
Documents are saved under your browser Downloads folder in Factures_Amazon/<period>/. The localized CSV control report is saved with the period. Exact download behavior can depend on your browser and operating-system settings.
Support diagnostic
- Run the Amazon search that shows the problem so the extension has the relevant context.
- Open the extension popup.
- Click the version number 7 times in succession. The version line switches to Support mode.
- Read the disclosure, then click “Create local diagnostic”.
- On the Amazon page, open the “Invoice” submenu for the problematic order and leave it open.
- Click “Capture now”. A JSON diagnostic is saved locally.
- Share the JSON with support only if you choose to. It is never transmitted automatically.
Share the JSON with support only if you choose to. It is never transmitted automatically.